Refund policy
Returns & Refunds
At Siren & Social Co., every piece is made just for you. Please read before you order. 🖤
Digital Products (Siren Systems planners & downloads)
Because digital files are delivered instantly and can't be "returned," all digital sales are final. If your file won't open, the download link doesn't work, or you were charged twice, email us and we'll fix it or send a new link right away.
Made-to-Order Items (apparel, mugs, bags, stickers, posters & more)
Each item is printed specially for your order, so we don't accept returns or exchanges for a change of mind, wrong size, or wrong color. Please check the size chart and product details before you order.
Damaged, Defective, or Wrong Item? We'll Make It Right.
If your order arrives damaged or misprinted, or you received the wrong item, email us within 30 days of delivery at erodriguez1717@sirenandsocial.com with:
- Your order number
- A clear photo of the item and the issue
Once we confirm the problem, we'll send a free replacement or a full refund. You won't need to send the item back unless we ask.
Lost Packages
If your tracking shows no movement for 10+ business days, or your package never arrived, contact us and we'll help file a claim or send a replacement.
Cancellations
Orders can be canceled within 12 hours of purchase, before production begins. After that, your item is already being made.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Questions?
Email erodriguez1717@sirenandsocial.com or call (925) 318-1737. We're here for you, Siren. 👑
